RETURN & REFUND POLICY

Return & Refund Policy Effective: January 2025 · Version 2.1 · For Research Use Only

At Nexyra Lab, we take pride in delivering high-quality research peptides and want every order to meet your expectations. Please read this policy carefully and in full before completing any purchase. By placing an order you confirm your agreement to these terms.

⚠ Important Notice All products are sold strictly for in-vitro and laboratory research purposes only. They are not intended, formulated, or approved for human consumption, veterinary use, or any diagnostic application. Misuse of our products may be unlawful.

01 — Research Use Only

Every product available on nexyralab.com is manufactured, supplied, and sold exclusively for laboratory and in-vitro research use. These products have not been evaluated by any regulatory authority for safety or efficacy in humans or animals, and they are not intended to diagnose, treat, cure, or prevent any disease or condition.

Purchasing any product from Nexyra Lab constitutes your representation that you are a qualified research professional and that all intended use is strictly within a controlled laboratory environment, in full compliance with applicable local, national, and international law.

✓ Intended for qualified laboratory researchers and institutions ✓ For in-vitro use and controlled research settings only ✓ Must be handled in accordance with your institution's safety protocols ✓ Storage, handling, and disposal must comply with all applicable regulations

✕ Not approved or intended for human or animal consumption ✕ Not for veterinary, clinical, or diagnostic use ✕ Not for resale as a consumable or supplement product

02 — All Sales Are Final

Due to the highly regulated, perishable, and sensitive nature of research peptides, all sales are final once an order has been confirmed and payment has been processed. We are unable to accept returns, process exchanges, or issue refunds under standard circumstances.

This policy exists to uphold the integrity of our products and to comply with regulations governing the distribution of research compounds. Returned product cannot be reintroduced into inventory, and we cannot verify the storage or handling conditions of any item once it has left our facility.

ℹ Exception: The sole exception to this policy applies to orders that arrive damaged or contain an incorrect item. Please refer to Section 04 for full details on how these situations are handled.

03 — No Exchanges

Nexyra Lab does not offer exchanges under any circumstances. All products are sold as final and cannot be swapped for alternative items, different variants, or products of equal value. If you are unsure which product is right for your research, we encourage you to review all product details carefully before placing your order. Our support team is also available at support@nexyralab.com to answer any pre-purchase questions.

04 — Order Accuracy

We fulfil every order precisely as submitted. Before completing checkout, please carefully verify the following:

✓ Product name, variant, and quantity are correct ✓ Shipping address is complete, accurate, and includes all necessary details ✓ Contact information is up to date so we can reach you if needed ✓ Any promotional codes or discounts have been applied correctly before submission

Once an order is confirmed, we are unable to make modifications, substitutions, or cancellations. We cannot assume responsibility for errors entered during checkout, including incorrect addresses, wrong item selections, or duplicate orders placed by the customer.

If you realise an error has been made, please contact us immediately at support@nexyralab.com — while we cannot guarantee that changes can be accommodated, we will make every reasonable effort to assist if the order has not yet been dispatched.

05 — Damaged or Incorrect Orders

We stand behind every shipment we send and take quality control seriously. In the unlikely event that your order arrives in a damaged condition or contains an item that does not match your confirmed order, we will work with you to find an appropriate resolution.

Please note the following conditions that apply to all damage and incorrect-item claims:

✓ Report within 48 hours: All claims must be submitted within 48 hours of the recorded delivery timestamp. Claims raised after this window may not be accepted. ✓ Photographic evidence required: You must provide clear photographs of the damaged item(s), the packaging as received, and the packing slip or order confirmation. ✓ Original packaging retained: Do not dispose of any packaging materials until your claim has been resolved, as these may be required for review. ✓ Case-by-case review: Each claim is assessed individually by our team. Resolutions — which may include replacement, store credit, or other remedies — are offered at our sole discretion.

We do not accept claims for damage resulting from improper handling after delivery, incorrect storage by the recipient, or ordinary transit variation within acceptable parameters.

06 — Reporting a Problem

If you believe your order qualifies for a review under the damaged or incorrect items policy, please follow the steps below. Incomplete submissions will delay resolution.

Step 1 — Document immediately Photograph the outer packaging before opening, then document the contents as received. Include close-up shots of any damage, broken seals, or mislabelled items.

Step 2 — Contact us within 48 hours Email support@nexyralab.com with your order number, a description of the issue, and all photographic evidence attached.

Step 3 — Await confirmation Our team will acknowledge receipt of your claim within 1–2 business days and may request additional information if required.

Step 4 — Resolution Once reviewed, we will communicate the outcome and, where applicable, arrange a replacement or alternative remedy. Timelines vary depending on product availability.

07 — What We Cannot Resolve

The following situations fall outside the scope of our resolution process and no remedy will be offered:

✕ Change of mind, unwanted items, or orders placed in error by the customer ✕ Requests to exchange a product for a different item or variant ✕ Delays caused by third-party couriers, customs authorities, or events outside our control ✕ Damage resulting from improper storage or handling after delivery ✕ Claims submitted more than 48 hours after the confirmed delivery date ✕ Claims submitted without supporting photographic evidence ✕ Regulatory seizure, confiscation, or delay at customs relating to the nature of the product ✕ Products that have been opened, used, or tampered with prior to a claim being raised

08 — Contact Us

For damage or incorrect item claims, or for any questions relating to this policy, please reach out to our support team. We aim to respond to all enquiries within 1–2 business days.

Email: support@nexyralab.com Website: nexyralab.com Hours: Mon – Fri, 09:00 – 17:00 GMT Response: Within 1–2 business days

Please include your order number and any relevant documentation in your initial message to ensure the fastest possible response.

Your Acknowledgement

By completing a purchase on nexyralab.com, you confirm that you have read, understood, and agree to the terms set out in this Return & Refund Policy in their entirety.

You further confirm that you are a qualified research professional, that all products purchased will be used exclusively for lawful in-vitro and laboratory research purposes, and that you accept full responsibility for compliance with all regulations applicable to the handling, storage, and disposal of research compounds in your jurisdiction.

This policy forms part of Nexyra Lab's broader Terms & Conditions and is subject to change at our discretion. The version in effect at the time of your purchase applies to your order.